At ZARQASHI, every handcrafted piece is created with care and attention to detail. We are committed to ensuring a smooth and transparent shopping experience for all our customers. Please read our Returns & Exchange Policy carefully before placing your order.
Eligibility Criteria
You may request a return or exchange within 5 days of receiving your order, provided that:
- The product is damaged, stained, defected, wrong or incomplete.
- The product(s) must be unused in the original packaging with labels and protective stickers attached, unworn, and unwashed.
- The product is in its original condition without any damage caused after delivery.
- A valid proof of purchase or order number is provided.
Process
To request an exchange or return:
- Contact our Customer Support via WhatsApp or email within 5 days of delivery.
- Share your Order Number along with the reason for the exchange.
- If requested, send clear photographs of the product.
- Once approved, return the item securely packed.
- After inspection, we will process your exchange or refund in case of return.
Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.
Contact Us
For any return, exchange, or order-related assistance, please contact our Customer Support.
WhatsApp: +92 333 5455565
Email: info@zarqashi.com
Please Note: In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 03 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.