Zarqashi FAQs provide helpful answers about our Pakistani dresses, including Chunri, Gota and Mukesh dresses. Learn more about placing orders, payment methods, delivery, returns and exchanges, product care, and customer support.
Orders
Browse our collections, add your favorite items to the shopping bag, then click Order via WhatsApp. Our team will confirm availability, delivery details, and payment options.
Yes. Add all desired products to your shopping bag before clicking Order via WhatsApp. Your complete order will be sent in a single message.
Yes, provided your order has not yet been dispatched. Please contact us on WhatsApp as soon as possible.
Yes. Once we receive your WhatsApp order, our team will confirm your order details, availability, and estimated delivery time.
You’ll receive an SMS/Email/WhatsApp message with a tracking ID after dispatch. Use it on the courier’s site to follow your parcel.
Yes. We do not sell your data. We share only with trusted partners (couriers, payment processors) to fulfill your order. You may request updates or deletion of your data anytime via info@zarqashi.com
Shipping & Delivery
Yes. We ship to selected international destinations. Shipping charges and delivery times vary depending on the destination.
Pakistan
Major cities: 3-5 working days
Other areas: 4-7 working days
International
Usually 7-14 working days
Delivery times may vary during sales or festive seasons.
We work with trusted courier partners to ensure secure and timely deliveries.
Payment
Cash on Delivery (Pakistan)
Bank Transfer
Online Transfer
International payments (for overseas orders)
Yes, Cash on Delivery is available across most locations in Pakistan.
Products
Yes. Zarqashi pieces feature handcrafted embroidery including traditional Chunri, Mukesh (Kamdani), and Gota work, created by skilled artisans.
We make every effort to display colors accurately. However, slight variations may occur due to lighting during photography or differences in screen settings. Hand embroidery and artisan dyeing can create slight variations in color, motif and finish. These are normal and reflect genuine craftsmanship.
Some collections are restocked, while limited-edition handcrafted designs may not return.
Returns & Exchanges
Hand embroidery and artisan dyeing can create slight variations in color, motif and finish. These are normal and reflect genuine craftsmanship, not defects.
Returns are accepted within 7 days of delivery if unused, unwashed and in original packing. Custom, altered or dyed items are non-returnable unless defective. For more information, please check our Return & Exchange policy.
Please check our Return & Exchange Policy.
Contact us within 48 hours of delivery at +92 333 545565 or info@zarqashi.com with your order number and photos. We’ll arrange a replacement or refund after review.
Product Care
Dry clean recommended.
Do not bleach.
Iron on low heat from the reverse side.
Store in a cool, dry place.
Handle embellishments carefully.
To preserve the beauty and craftsmanship of your Zarqashi outfit, we recommend:
Dry clean for the first wash.
Use a mild detergent if hand washing is necessary.
Wash dark and light colors separately.
Do not bleach or use harsh chemicals.
Do not wring or twist embroidered fabrics.
Dry in the shade away from direct sunlight.
Iron on low heat from the reverse side.
Store in a cool, dry place to protect delicate embellishments.
Many Zarqashi garments feature handcrafted embroidery, Mukesh (Kamdani), Gota Kinari, and premium fabrics that require gentle care. Dry cleaning helps preserve the fabric, embroidery, embellishments, and original colors for long-lasting beauty.
Customer Support
The fastest way is through WhatsApp. You can also contact Zarqashi through phone or email. Our customer support team is available 24/7 to help with product questions, order assistance, styling guidance and delivery-related queries. You can also visit our Contact Us page for our contact details and social media links.
Zarqashi provides customer support 24/7. You can contact us through WhatsApp, phone or email for assistance with orders, products, delivery, exchanges and other questions.
Every Zarqashi creation celebrates the rich heritage of Pakistani craftsmanship. Our handcrafted Chunri, Mukesh (Kamdani), and Gota work is created with attention to detail, combining timeless traditions with contemporary elegance to create pieces you’ll treasure for years.