At ZARQASHI, every handcrafted piece is created with care and attention to detail. We are committed to providing a smooth and transparent shopping experience. Please review our Returns & Exchange Policy carefully before placing your order to understand the eligibility requirements and process for returns and exchanges.
Eligibility Criteria
You may request a return or exchange within 7 days of receiving your order, provided that:
- The product is damaged, stained, defected, wrong or incomplete.
- The product(s) must be unused in the original packaging with labels and protective stickers attached, unworn, and unwashed.
- The product is in its original condition without any damage caused after delivery.
- A valid proof of purchase or order number is provided.
Process
To request an exchange or return:
- Contact our Customer Support via WhatsApp or email within 7 days of delivery.
- Share your Order Number along with the reason for the exchange.
- If requested, send clear photographs of the product.
- Once approved, return the item securely packaged in its original condition.
- After inspection, we will process the approved exchange or applicable resolution according to our policy.
Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.
Contact Us
For any return, exchange, or order-related assistance, please contact our Customer Support.
WhatsApp: +92 333 5455651
Email: info@zarqashi.com
For damaged, defective, or incorrect items: Please provide clear evidence, such as images or videos, within 3 days of delivery. This allows us to investigate the issue promptly and provide an appropriate resolution. The general return or exchange request period remains 7 days from delivery.