Terms & Conditions

Welcome to Zarqashi

These Terms & Conditions govern your use of our website and services. By placing an order, you agree to these terms in full. Please read them carefully.

Introduction

Zarqashi is a clothing brand specializing in hand-embroidered and traditional Pakistani women's wear. By purchasing from us you acknowledge that you have read and understood these Terms & Conditions.

Products & Descriptions

Our garments feature hand embroidery and handcrafted details, which may result in minor variations in design, color and finish. These are not considered defects but a mark of unique craftsmanship.

We strive to ensure that all product descriptions, images and prices are accurate. However, errors may occur and we reserve the right to correct them.

Pricing & Payments

All prices are listed in PKR (Pakistani Rupee) unless stated otherwise.

Prices are subject to change without notice.

Payments can be made through the available payment methods shown at checkout.

Orders & Availability

Orders are confirmed only after payment is received.

In rare cases, if an item is out of stock after order confirmation, we will inform you and offer an alternative or a full refund.

Shipping & Delivery

We offer nationwide and worldwide delivery.

Delivery timelines vary based on location and product type (especially custom orders).

We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

Returns & Exchanges

Returns or exchanges are accepted within 7 days of delivery only if the item is unused, unworn, and in its original shape & condition.

Custom, altered, or dyed items are non-returnable unless they arrive damaged or defective.

Customers are responsible for return shipping costs unless the product is defective.

Custom Orders

Custom-made garments are tailored to your specifications and cannot be canceled, returned, or exchanged unless faulty.

Liability Disclaimer

We are not responsible for any indirect loss or damage caused by delays or issues beyond our control.

Privacy

We respect your privacy. Your personal information will be used only in accordance with our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Please check this page regularly for updates.

Contact Information

If you have any questions about these Terms & Conditions, you can reach us at:

Email: support@zarqashi.com

Phone: +92 333 5455651